Privacy Policy

Privacy Policy – Kleyns

This Privacy Policy describes how Kleyns (“Kleyns,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kleyns.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means any user of our Services, whether as a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the updated version on this page, revise the “Last Updated” date, and take any additional steps required by law.

How We Collect and Use Your Personal Information

We collect personal information from you in several ways depending on how you interact with us. In addition to the specific uses outlined below, we may use your information to communicate with you, operate and improve our Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and users.

Information You Provide Directly

  • Basic contact details: Name, address, phone number, email

  • Order information: Billing/shipping addresses, payment confirmation, contact details

  • Account information: Username, password, security questions

  • Shopping activity: Items viewed, added to cart, saved to wishlist

  • Customer support: Information shared in communications with us

Some features require this information. If you decline to provide it, certain Services may be unavailable.

Information We Collect Automatically

We automatically collect certain information (“Usage Data”) through cookies, pixels, and similar technologies, including:

  • Device and browser details

  • IP address and network connection

  • Site usage and account activity

Information From Third Parties

We may also receive information from:

  • Service providers (e.g., Shopify, IT providers)

  • Payment processors (to fulfill orders)

  • Marketing and advertising partners (via pixels, beacons, or similar tools)

Any third-party data we collect is treated in accordance with this Privacy Policy.

How We Use Your Information

  • Provide Products & Services: Fulfill orders, process payments, manage accounts, handle shipping/returns, and send order updates.

  • Marketing & Advertising: Send promotional emails/texts and display tailored ads.

  • Security & Fraud Prevention: Detect, investigate, and address suspicious or unlawful activity.

  • Customer Support & Communication: Respond to inquiries, improve services, and maintain relationships.

Cookies

We use cookies to:

  • Power and improve our Site

  • Remember preferences and actions

  • Run analytics and measure engagement

  • Personalize products, services, and advertising

For details on Shopify cookies, visit: Shopify Cookies Policy.

Most browsers allow you to block or delete cookies, but doing so may affect site functionality.

How We Disclose Personal Information

We may disclose your information in the following ways:

  • With vendors/service providers (payment processors, shipping, IT, analytics)

  • With business and marketing partners (including Shopify)

  • With affiliates or group entities

  • To comply with legal obligations or in connection with business transactions

  • With your consent (e.g., social media integrations, product shipments)

Categories of Personal Information Disclosed in the Past 12 Months

Category Examples Disclosed To
Identifiers Name, email, phone, account info Vendors, affiliates, business/marketing partners
Commercial Information Order details, shopping history Vendors, affiliates, business/marketing partners
Internet/Network Activity IP, device/browser data, usage info IT providers, analytics providers, business partners

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you submit reviews or other content in public areas of our Site, that information will be visible to others. We are not responsible for how third parties may use publicly posted information.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. Parents may contact us to request deletion of a child’s information.

Security & Retention

We use safeguards to protect your information, but no system is 100% secure. We retain personal data only as long as necessary for business, legal, or contractual purposes.

Your Rights & Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Delete your information

  • Correct inaccuracies

  • Receive a portable copy of your data

  • Restrict or object to processing

  • Opt out of sensitive data use

  • Withdraw consent (where applicable)

  • Appeal privacy-related decisions

To exercise these rights, contact us at info@kleyns.com. We may need to verify your identity.

Complaints

If you have concerns, please contact us first at info@kleyns.com. If unresolved, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may process and store your information in the United States or other countries. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

SMS Marketing

We may send SMS updates regarding orders, checkout reminders, promotions, and review requests.

  • Our Site may track cart activity to trigger reminders.

  • You can opt out at any time by replying STOP to any SMS message.

Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us:
📧 info@kleyns.com