Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery
How long does shipping take? We typically process orders within 1-2 business days. Standard shipping takes 10-15 business days within the UK and 10-15 business days for international orders.
Do you offer free shipping? Yes! We offer free standard shipping on all orders worldwide.
Do you ship internationally? Yes! We offer worldwide shipping with free delivery on all orders.
Returns & Exchanges
What is your return policy? We accept returns within 30 days of purchase. Items must be in new, unused condition. Please note we do not offer exchanges at this time.
How do I return an item? Contact our customer service team at returns@kleyns.com to initiate a return. We'll provide you with a prepaid return label and instructions.
Orders & Payment
What payment methods do you accept? We accept all major credit cards, PayPal, and Shop Pay for secure checkout.
Can I modify or cancel my order? Please contact us immediately at info@kleyns.com if you need to modify or cancel your order. Once shipped, we cannot make changes.
Products
How do I install the Kleyns shower filter? Installation is very easy and takes just minutes! Check out our step-by-step installation video on our website for full instructions.
How often should I replace the fragrance blocks and filter? We recommend replacing fragrance blocks every 4-6 weeks and the filter every 3 months for optimal performance.
What are the benefits of the vitamin C fragrance blocks? Our vitamin C fragrance blocks offer multiple benefits: they help neutralise chlorine in your water, provide antioxidant properties that can help protect your skin, promote collagen production for healthier skin, and leave you with a refreshing, long-lasting fragrance after every shower.
Can I choose different scents for my subscription? Yes! Subscription customers can customise their scent selection with each delivery.
Is the shower filter compatible with all shower types? Our filter is designed to fit most standard shower setups. Please contact us if you have specific compatibility questions.
Contact
How can I contact customer service? You can reach us at info@kleyns.com or through our contact form. We typically respond within 24 hours.